These
online shopping terms and conditions apply to all orders which you, the
customer, place using this website.
By selecting the “I Accept The Terms & Conditions And Privacy Policy”
checkbox you accept and agree to be bound by these on-line shopping terms and
conditions, the Privacy Statement and such other policies as we notify you of
from time to time, which together constitute the entire agreement between us.
Nothing in these On-line shopping terms and conditions affects your statutory
rights, either as a consumer or otherwise.

Children
We only sell items to adults (i.e. those aged 18 or over). If you are under 18,
you may use this website only with the involvement of a parent or guardian.

Colours, Specifications and Dimensions of Products
We have made every effort to display the colours, specifications and dimensions
of items on the website as accurately as possible. The colours you see will
depend on the resolution of your monitor, we cannot guarantee that your
monitor’s display of any colour will reflect accurately the colour of the item
delivered. We may from time to time vary the dimensions, specifications and
quantities of items displayed on our website without prior notice.

Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items
you ordered are no longer available, we will contact you using the contact
details you supplied when placing your order and either:
Offer you an alternative item of equivalent quality and price if this is
possible; or
Cancel the item from your order and give you a full refund in respect of that
item. or
If we are unable to contact you or do not receive a response from you, we will
process any remaining items on your order and refund you for the items we were
unable to supply.

Your Profile
You will need to register with us to purchase items using this website. You are
responsible for maintaining the confidentiality of your account user name and
password and for preventing unauthorized access to your profile. You agree to
accept responsibility for all activities that occur under your account or
password. Please take all necessary steps to ensure that the user name and
password is kept confidential and secure. Please inform us immediately if you
have any reason to believe that your user name and/or password has become known
to anyone else, or are being, or are likely to be, used in an unauthorized
manner.

Please ensure the details you provide us with on registration are correct and
complete and inform us immediately of any changes to those details (e.g. change
of email or postal address). You can access and update your registration
details using the “My Account” area of the website.

We reserve the right to refuse access to the website, terminate accounts,
remove or edit content, or cancel orders at our discretion. If we cancel an
order, it will be without charge to you.

Privacy and Communications
When you place your order, we collect certain personal and transactional
information (e.g. name, address, Email address). For details on how we use this
information, please read our Privacy Statement.
To fulfil our obligations to you under these On-line Shopping Terms and
Conditions we communicate with you by e-mail and by posting notices on the
website. You agree to receive communications from us electronically and that
electronic communications will satisfy any legal requirement for communications
which need to be in writing.

The contract between us
When you place an order to purchase items using our website this is an offer by
you to us to purchase those items. We will confirm receipt of your order by
sending you an email summarizing the details of your order (“Order Confirmation
E-mail”).

Prices
Products are invoiced in Dirham at the prevailing price as of the time you
place your order. Although we try to ensure that all prices on the website are
accurate, errors may occur. If we discover an error in the price of items you
have ordered, we will contact you as soon as possible. You will have the option
of either confirming your order at the correct price or cancelling it. If we
are unable to contact you, we will treat your order in respect of the
incorrectly priced item as cancelled.

Payment
We accept payment via Credit Card, Cash on Delivery. We accept credit
cards: Visa, Mastercard

Unfortunately, we do not accept cheques at the moment.

When you place your order, our system automatically asks your card issuer for
authorization for this amount. If we get a valid authorization, your card
issuer will hold this value expecting a charge from us. Receipt of your credit
card details and debit of payments does not constitute our acceptance of your
order.

Please note that we cannot guarantee the security of data when you send us by
Email. Accordingly, please do not send us payment information using Email. For
details of the security measures we employ please read our Privacy Statement.
Unless we are fraudulent or negligent we will not be liable to you for any
losses caused as a result of unauthorized access to the personal and
transactional information you provide to us when placing an order.



Anonymous Delivery Option
In the event that the recipient does not want to accept a gift anonymously, the
gift will be returned to us.
We will adhere to your request to send the order anonymously. However, please
be informed that this will only be valid from the time the order was placed
until 2 hours after the delivery. For security purposes, the information will
be disclosed if the recipient contacts us to confirm the sender details after
the given time frame.

Cancellations
If you wish to cancel your order, please contact our Customer Services On-line.
As we try to process orders immediately it may not always be possible to
prevent an order from being dispatched. If your order has already been
dispatched you may return the items to us in accordance with our Returns Policy
(below).

Please note that once we have dispatched items to you, you will not be able to
cancel any contract. As soon as we receive notice of
your cancellation of an item we will refund the relevant part of the purchase
price for that item. When an item is shipped and an order is cancelled,
shipping fees are non-refundable.

Incorrect Items
If we have sent you an incorrect item, please notify our Customer Services as
soon as possible and they will arrange pickup. If you would like us to replace
the incorrect item with the item you ordered we will send you the correct item
as soon as possible.

Until you return such items to us you are responsible for their safe keeping
and taking reasonable care of them.

Losses
We will be responsible for any losses you suffer as a direct result of us
breaching these On-line Shopping Terms and Conditions if those losses were reasonably
foreseeable to both you and us at the time the contract for the sale of items
by us to you was formed (i.e. at the point we sent the Dispatch Confirmation
E-mail to you). We will not be responsible to you or any third party for any
business loss (including loss of revenue, profits, contracts, anticipated
savings, wasted expenditure, data or goodwill) or any other loss or damage
which does not result directly from our actions or the actions of our
sub-contractors or agents, is consequential or was not reasonably foreseeable
to both you and us when the contract between us was formed.

Our liability to you under these On-Line Shopping Terms and Conditions will not
exceed the total price charged for the items purchased. Nothing in these
On-line Shopping Terms and Conditions excludes our liability to you for
personal injury or death caused by our negligence.

We will not be responsible to you for any delay or failure to comply with our
obligations under these On-line Shopping Terms and Conditions if the delay or
failure arises from any cause beyond our reasonable control.

Alterations to this website and Terms and Conditions
We reserve the right at any time to make changes to this website, these On-line
Shopping Terms and Conditions, Privacy Statement and such other policies as we
may notify you of. You will be subject to the policies and terms and conditions
in force at the time you use the website or order items from the website.
Changes which we are required to make by law could apply to orders which you
have already made. If any of the on line shopping Terms and Conditions forming
the contract between us are deemed invalid, void or unenforceable for any
reason, it will be deemed severable and not affect the validity and
enforceability of the remaining terms and conditions.

Waiver
If you breach these On-line Shopping Terms and Conditions and we take no action
we will still be entitled to use our rights and remedies in other situations
where you are in breach.

Return
A refund may be requested if an item has not been shipped. In case it has been
shipped, we can refund the paid amount minus cost of shipping and wrapping.
However, to guarantee the freshness of flowers, an item cannot be returned for
a refund if it has already been shipped and received by recipient. It may still
be exchanged. Please read exchange policy above.

Change of Delivery Date for Perishables
Change of delivery date for perishables must be received 24 hours in advance.
Any change requests received with less than a 24 hour

Discount Codes, Rewards, and Complimentary Points
Discount Codes – Offers are only available through Richrose.ae and can be
redeemed by entering or calling in with the promotion code you receive in your
email. Offer is only applicable for domestic deliveries within the UAE and is
subject to availability, delivery rules and times. Additional surcharges may
apply. Offers cannot be combined, are not available on all products and are
subject to restrictions and limitations. Order must be placed prior to the
expiration date provided for the discount code.